Q: The interior ceramic fire bowl does not sit flush and wobbles.

A: While the interior fire bowl is precision machined, each ceramic dome and vessel is handmade and may have slight level variances. To accommodate the possibility that the bottom of the vessel is not flush, Topq grill has designed each interior fire bowl with 3 raised feet. If your interior fire bowl does not set flush, or wobbles, please slightly reposition the interior fire bowl until the bowl is flush and no longer wobbles. 

Q: Do I have to season the grill by running it at a low temperature on the first use?
A: Many online resources suggest "seasoning" a Kamado grill for 3-5 hours at low temperatures before using at more extreme temperatures. Since the process for constructing ceramic involves kilning at 2400+ degrees, "seasoning" prior to using a Kamado to its full capabilities is not necessary to improve the long term performance. The suggestion by many Kamado manufacturers to "season" your grill during the first use is to cause the adhesive attaching the felt gasketing to strengthen and not separate from the ceramic. Since Topq grill uses high quality 3M adhesive for its gasketing, your Topq grill Kamado is fully operational immediately after assembly.

Q: What should I do if my Topq grill kamado does not fit tightly in the cart?

A: Because each kamado is hand-made, there are variations in body size. We have designed our cart to accommodate for these variations, and at times, it is common to have a small gap between the cart and the bottom of the bottom shell. This innovative design feature allows for enhanced stability and reduces the risk of tipping.

Q: Can I use cut wood in my Topq grill Kamado?

A: Cut wood is an excellent fuel source for a Topq Grill. While lump charcoal will deliver the highest performance, quickest ignition and temperature control flexibility, cut wood can be used as a fuel source. It is important to use wood that has dried and cured sufficiently and NOT require any accelerants (lighter fluid) to ignite. Lighter fluid or any other liquid accelerant should NEVER be used in a Topq Grill since the ceramic may absorb these liquids resulting in undesirable odors and flavors.

Q: Does Topq grill offer grill accessories?

A: Topq grill is actively working on the design of several innovative accessories for our line of kamados. Please visit our website to view our current line of accessories. If you don't see what you want, please let us know as we are always looking to develop new products to enhance your cooking experience.

Q: Does Topq grill offer a "plate setter" for heat diffusion?

A: Topq grill offers the versatile 100% natural volcanic cooking stone which diffuses heat during smoking in addition to serving as a stone cooking surface for grilling vegetables, seafood, pizzas, and other small grill items.